Transition Director - (Global application) Zurich - 6 months - start ASAP

Role

You have solid experience in leading large scale global application transition involving multiple vendors with heavy offshoring.

This key role is responsible to design transition solutions and to lead/drive transition of multi-service, multi-geo and multi-vendor transitions. Successful candidates will not only manage transition objectives but will also have responsibility for ensuring satisfaction of client stakeholders.

Key Responsibilities and Capabilities:

• Manages transitions across multiple service lines and geographies
• Manage all workstreams within the transition including People Transfer, Process & Tools, Organization Change Management
• Ensure that the Transition related clauses in any Contractual documents are measurable, attainable, and reportable
• Own all the activities planned and scheduled during the Transition phase
• In-depth understanding of all Knowledge Transition phases, activities, deliverables and exit criteria
• Ability to collaborate with the Client and with internal stakeholders on a day-to-day basis to drive towards defined transition outcomes
• Proactive in identifying the risks and proposing mitigations to ensure the risks are addressed upfront with minimal impact on Transition KPIs
• Track and report all Transition KPIs across 1) Cost 2) Schedule 3) Quality
• Prepare and present Transition status with clarity to senior stakeholders (both internal and client stakeholders); and to effectively report and address risks/issues
• Design transition solutions and build transition plans as part of sales pursuits/RFP process, and present the transition solution to the client as part of orals presentations
• Understand the working of Tools used directly or otherwise during a Transition such as ServiceNow and Jira
• Work closely with Client Stakeholders and SMEs/Transition leads to ensure the transition deliverables are reviewed and signed off on time
• Work closely with delivery teams to ensure cutover to steady state is effective and successful
• If other workstreams such as process transition/people transition are in scope - work closely with the respective capabilities to ensure these workstreams are planned and executed within the agreed timelines
• Own the transition reporting both internally and with Client - Weekly status and Steering committee reports
• Expertise in managing Org Level changes across the Client Org.

Technical Skills & Qualifications:

• Experience across multiple industry domains
• Experience in managing transitions larger than 500 FTEs across Application support and Application development services